App / Sports
jietaace holds your account data carefully — from the details you enter at registration through to wallet activity linked to Nagad, Upay and other payment routes. This policy sets out exactly what we collect, why we keep it, and what choices you have over it. Availability of this service depends on your local law and eligible regions.
When you open an account with us, we collect the information you provide directly — your name, contact details and any payment identifiers connected to methods like Nagad or Upay. We also record how you interact with the site: pages visited, session duration and device type. This data is used to operate your account, process wallet activity and respond to support requests. We do not sell your personal data to third parties for their own marketing. Data shared with payment processors — including mobile wallet providers — is limited to what those processors need to complete a transaction. Each processor operates under its own terms. We store your account records for as long as your account remains active and for a further period required by applicable rules. If you close your account, we will confirm the data we retain and why. Retention periods depend on the nature of the record — transaction logs may be held longer than session activity. Access to this platform and the application of this policy both depend on your local law and the eligible regions in which you are located. If you are unsure whether you are eligible, check the eligibility section before proceeding.
Not every element of your interaction with the site falls under the same rules. We apply this policy to data we collect and control directly — your account, your session and your payment records. Third-party services linked from our platform operate under their own policies, which we do not control. Understanding the boundary helps you know where to direct any concern.
Your login details, profile information and account preferences are covered in full by this policy. We control how this data is stored, who can access it internally and how long it is kept. You can request a review of this data at any time through the support route.
When you move funds using Nagad, Upay or another local payment method, the transaction record on our side is covered here. The payment processor's own handling of your wallet credentials falls under that provider's separate data policy, not ours.
Pages, game listings and lobby content you browse are covered under this policy to the extent that we log your activity. We use this to maintain account security and improve navigation. We do not link your browsing history to third-party advertising networks.
Links to external platforms, game studio interfaces and off-site payment gateways operate outside this policy. If you follow a link away from jietaace, the destination site is responsible for its own data practices. We recommend you read their policies before sharing personal details.
You have several concrete options available to you regarding the data we hold. First, you can review the information recorded against your account by opening the account settings page — personal details, contact information and payment method identifiers are visible there. If any detail is wrong, the same settings page lets you correct most fields directly; for items that need manual correction, reach out through the support routes listed in this policy. If you want to understand what transaction records we hold linked to your Nagad or Upay wallet activity, raise a written request via our published support channel and we will respond with the relevant account log. You can also ask us to explain how a specific piece of data is used and how long we plan to keep it. Finally, if you wish to close your account, contact support and we will walk you through the process and confirm which records are retained after closure and for what period. All requests are handled subject to applicable local law and eligible region requirements.
Open the account settings page to see the personal details, contact data and payment identifiers we hold for your account. This view is available to you at any time while your account is active.
Most profile fields can be updated directly in account settings. Where a field is locked — such as a verified payment identifier — submit a correction request through our support channel and we will handle it manually.
If you want to know why we hold a specific piece of information or how long we keep it, send your question through the published support route. We will respond with a clear explanation rather than a generic notice.
Contact support to start the account closure process. We will confirm what data is retained after closure, the reason it is kept and the period it will remain in our records before deletion.
If you have a question about this policy, want to raise a concern about your data or need help acting on any of the rights described above, these are the routes we publish for getting in touch. We do not publish support hours we cannot verify, so contact us and we will respond through the channel you use.
The live chat widget is accessible from the account area when you are signed in. Use it to raise a data question or request a record review. Keep your account identifier ready so we can locate your records quickly.
For written privacy requests — including data correction, account closure or detailed questions about retention periods — email our support address published on the Contact page. Written requests create a record trail for both sides.
The Help section under your account menu covers common privacy questions, wallet record queries and steps for updating your profile. Start here before raising a support ticket; many questions are answered directly in that section.
We keep a narrow view of what data is necessary. Account registration data, wallet transaction references and session logs are the core categories we hold. We do not collect data we do not need, and we do not retain it beyond the period required for account operations and applicable rules. Cookies are used for session management and basic site function — not for building advertising profiles. You can manage cookie preferences through your browser settings. Any significant change to this policy will be communicated through your account notification area before it takes effect.
Access to your account data internally is limited to staff who need it to operate or support your account. We apply access controls and log internal queries so that data access is traceable. If you suspect unauthorised access, contact support immediately through the live chat or email route.
We use session cookies to keep you signed in and to remember your account state between pages. We do not use third-party advertising cookies. You can clear or block cookies in your browser settings, though doing so may affect how your account session works on mobile access.
Transaction records — including those linked to Nagad or Upay wallet activity — are held for a period required by applicable financial record rules. Account profile data is held while your account is active. After closure, we retain only what rules require and delete the rest on schedule.
When this policy changes in a material way, we post a notice in your account notification area before the change takes effect. Continuing to use your account after that date means you have seen the updated terms. You can always request the current version through the support channel.
These are the questions we receive most often about how we handle account data, wallet records and your choices under this policy. If your question is not covered here, reach out through the live chat or email support route.
At registration we collect your name, contact details and the information needed to set up your account. If you link a payment method like Nagad or Upay, we record the identifier associated with that wallet. We do not collect payment credential details directly — those go through the payment processor.
Yes. Open your account settings page to view your profile details and payment identifiers. For a full transaction log or session history, submit a written request through our email support route. We will respond with the relevant records held against your account.
We record the transaction reference and your wallet identifier on our side to maintain your account wallet history. The actual wallet credentials are handled by the respective payment processor. Their data practices are governed by their own policy, not ours. We do not store full wallet access credentials.
We share data only where necessary — with payment processors to complete transactions, and with service providers who operate parts of the platform under confidentiality obligations. We do not sell your data or share it with advertisers. Third-party game studio interfaces are separate; check their policies directly.
Most details can be changed in account settings. For locked fields — such as a verified payment identifier — contact support via live chat or email, describe what needs correcting and we will handle it manually. We will confirm when the correction is complete.
After closure we delete profile data that is no longer needed. Transaction and wallet records are retained for the period required under applicable rules, after which they are deleted. Contact support to start the closure process and we will explain exactly what is kept and for how long.